This is my daughter talking to me after, well… My work laptop crashed and burned this morning. Again. It did this earlier this summer. I had to call tech support because I couldn’t “chat” with them because my laptop was dead, right? This was not a satisfactory experience. It took forever to get to an actual person and when I did that person couldn’t help me but said someone would CALL me back. They didn’t.

That time my laptop revived itself after the weekend although I have had a funny feeling ever since that it was not “right”. I did everything I could think of today but no cigar. I knew I had to call tech support. Again. So… I listened to the whole long COVID spiel and selected things from the menu and set myself to W-A-I-T for the 10 (I think, it was hard to hear) people ahead of me. There was cheesy, jangly music but it was occasionally interrupted by a mumbly female voice recording. I couldn’t always understand what it said (because mumbly) but it kept talking about the online support portal and I had an epiphany that MAYBE I could access it via my phone.

I never did catch the url but hey, Amazon Woman, can you send me a link? She did and I grabbed my phone and after maybe 10 minutes of fumbling, I had a ticket. I can even go back and check on that ticket.

One remaining problem I didn’t get solved. I wanted to upload a couple of pics of the errors I was getting. It wouldn’t accept them. Why not, they’re just jpgs? Except they weren’t just jpgs because the iPhone now makes heics. I airdropped them over to my MacBook Pro and converted them to jpgs and airdropped them back. Alas, clicking on the attach link didn’t do anything. Okay. I tried. At least this time around I can go out to the support site and check on my ticket and its progress or lack thereof in this case. I was able to join a meeting by phone this afternoon. Other than that I finished my book, Corrag, this afternoon. I loved this book. The main character reminds me a lot of my mouse with her affinity for nature.

And now it’s cousin-y here again. npJane late Sunday night. Lizard Breath yesterday afternoon. Road Warrior UKW this afternoon.

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